Interesting point. I’ve come up against this problem in edits and critiques, but often have trouble formulating what it is when I’m trying to work through it. This is where telling a story from a more distant POV doesn’t seem quite as effective to me. If, instead, readers were to see how the characters’ actions differ from their internal voice (whether that’s portrayed in first person or close third) then readers could understand how what they do differs from who they are. The author seems to try to do this with Werner, but he doesn’t really pull it off (it’s unclear what Werner really thinks for awhile).